Terms of Service
1 Agreement to Terms
By accessing or using www.xiaoguachinese.com and any related courses, content, or services (collectively, the "Services") provided by Xiaogua Chinese ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use our Services.
2 Eligibility
You must be at least 13 years of age to use our Services. If you are under 18, your parent or legal guardian must review and agree to these Terms on your behalf.
3 Our Services
Xiaogua Chinese provides Chinese language education through online courses, video content, podcasts, written materials, and related educational resources. We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.
4 User Accounts
4.1 Account Creation
Some features require you to create an account. You agree to provide accurate information, keep credentials confidential, notify us of unauthorized use, and accept responsibility for all activity under your account.
4.2 Account Termination
We reserve the right to suspend or terminate your account if you have violated these Terms or engaged in fraudulent, abusive, or harmful behavior.
5 Purchases and Payments
5.1 Course Enrollment
When you purchase a course or service, you agree to pay all applicable fees. Payments are processed through third-party processors subject to their own terms.
5.2 Refund Policy
Refund requests are handled case-by-case. Contact us within 14 days of purchase if unsatisfied. We reserve the right to grant or deny requests at our discretion.
5.3 Pricing
We reserve the right to change pricing at any time. Changes will not affect purchases already completed.
6 Intellectual Property
6.1 Our Content
All content — including videos, audio, podcasts, lesson materials, graphics, and text — is the exclusive intellectual property of Xiaogua Chinese and is protected by copyright and trademark laws.
6.2 License to Use
We grant you a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial educational use only. You may not redistribute, resell, modify, or share login credentials with others.
6.3 User-Submitted Content
If you submit content (e.g., testimonials, feedback), you grant us a royalty-free, worldwide license to use and display it in connection with our Services.
7 Prohibited Conduct
- Use our Services for any unlawful purpose
- Share, resell, or redistribute paid course content
- Attempt unauthorized access to our systems or other accounts
- Disrupt or damage the functioning of our Services
- Transmit spam, malicious code, or harmful content
- Impersonate any person or entity
8 Third-Party Links and Services
Our Services may link to third-party platforms such as YouTube. We do not endorse or accept responsibility for their content or practices. Your interactions with third-party services are solely between you and them.
9 Disclaimers
10 Limitation of Liability
11 Indemnification
You agree to indemnify, defend, and hold harmless Xiaogua Chinese and its owners, employees, and affiliates from any claims, damages, losses, and expenses arising from your use of our Services or violation of these Terms.
12 Governing Law
These Terms shall be governed by applicable laws. Disputes shall be resolved through good-faith negotiation, and if unresolved, through binding arbitration or courts of competent jurisdiction.
13 Changes to These Terms
We may update these Terms at any time. We will notify you of material changes by updating the "Last Updated" date. Your continued use of our Services constitutes acceptance of the updated Terms.
14 Contact Us
Get in Touch
Xiaogua Chinese
Email: hello@xiaoguachinese.com
Website: www.xiaoguachinese.com