Privacy Policy
1 Introduction
Welcome to Xiaogua Chinese ("we," "our," or "us"). We operate the website www.xiaoguachinese.com and related educational content, courses, and services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Services.
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
2 Information We Collect
2.1 Information You Provide Directly
- Name and email address — when you sign up for our email list, enroll in a course, or fill out a contact form
- Payment information — processed securely through third-party payment processors (e.g., Stripe, PayPal); we do not store full payment card details
- Account credentials — username and password if you register for an account on our learning platform
- Communications — messages, questions, or feedback you send us
2.2 Information Collected Automatically
- Usage data — pages visited, time spent, links clicked, referring URLs
- Device information — browser type, operating system, IP address, device identifiers
- Cookies and similar technologies — session, analytics, and preference cookies (see Section 6)
2.3 Information from Third Parties
- YouTube — if you interact with our YouTube channel or videos
- Email service providers (e.g., Kit/ConvertKit) — subscription and engagement data
- Social media platforms — if you connect or interact with us through social channels
3 How We Use Your Information
- Provide, operate, and improve our Chinese language education services and content
- Send course materials, newsletters, and promotional emails (with your consent)
- Process enrollments, payments, and transactions
- Respond to inquiries and provide customer support
- Analyze usage patterns to improve user experience
- Comply with legal obligations
- Detect and prevent fraud or misuse of our Services
4 How We Share Your Information
We do not sell your personal information. We may share it only in these circumstances:
- Service providers — third parties that help operate our business, bound by confidentiality obligations
- Legal requirements — when required by law, court order, or governmental authority
- Business transfers — in connection with a merger, acquisition, or sale of business assets
- With your consent — when you have given explicit permission
5 Data Retention
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize it.
6 Cookies
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies — used to deliver relevant content and track engagement
You can control cookies through your browser settings. Disabling certain cookies may affect functionality.
7 Third-Party Services
Our Services may link to or integrate with third-party platforms including YouTube, social media sites, and payment processors. These parties have their own privacy policies and we are not responsible for their practices.
8 Your Rights
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information ("right to be forgotten")
- Opt out of marketing communications at any time via "unsubscribe"
- Data portability — receive your data in a portable format
- Withdraw consent for any processing based on your consent
9 Children's Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will promptly delete it.
10 Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
11 Contact Us
Get in Touch
Xiaogua Chinese
Email: hello@xiaoguachinese.com
Website: www.xiaoguachinese.com
12 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date. Your continued use of our Services constitutes acceptance of the updated policy.